Effective Date: October 11, 2021

Welcome to Essential Worker Wellness Coaching, the online destination for digital products designed to enhance the well-being of essential care and support workers. We are committed to your satisfaction and want to ensure that you have a seamless experience with our products. This Refunds and Returns Policy outlines the procedures, conditions, and timeframes for returns and refunds to make your experience as smooth as possible.

Eligibility for Returns and Refunds

We understand that sometimes products may not meet your expectations. To be eligible for a return and refund, please adhere to the following conditions:

Digital Product Returns

We accept returns for our digital products under the following conditions:

-You are not satisfied with the content or functionality of the product.

-You request the return within 10 days from the date of purchase.

Please note that you cannot return or refund a digital product if:

You have already downloaded the product in cases for e-books, audio meditation e-courses.

Initiation of Returns:

To initiate a return, please follow these simple steps:

Contact our Customer Support: Send an email to [essentialworkerwellness@gmail.com] with the subject line "Return Request - [Your Order Number]." In the email, provide the following information:

Your full name.

Order number.

The reason for your return request.

Any relevant information about the issue with the product.

Wait for Confirmation: Once your request is received, our customer support team will assess your request and respond to you within [1-2 business days]. They will provide further instructions if your request is approved.

Refund Process

Approved Returns: If your return request is approved, you can expect the following:

For digital product returns, we will process a refund to the original payment method used during the purchase within [5-7 business days].

Denied Returns: If your return request is denied, we will provide you with a detailed explanation of the decision via email. You may have the opportunity to discuss the denial with our customer support team to resolve any potential issues.

Fees and Costs

No Return Fees: We do not charge any return fees for approved return requests.

Non-refundable Fees: Please note that any fees associated with your original purchase, such as payment processing fees, are non-refundable.

Specific Product Requirements: We do not have specific requirements for product returns. However, please ensure that you have not downloaded or used the digital product you are requesting a return for.

Customer Support: If you have any questions, concerns, or need assistance with the returns and refunds process, our customer support team is here to help. You can reach us at essentialworkerwellness@gmail.com or via our Contact Us page on www.essentialworkerwellness.com.

Policy Updates: This Refunds and Returns Policy may be updated from time to time to reflect changes in our practices or for regulatory reasons. Please check this page periodically for the most up-to-date information.

We at Essential Worker Wellness Coaching are dedicated to your well-being and satisfaction. If you have any further questions or need assistance, do not hesitate to contact us.

Thank you for choosing Essential Worker Wellness Coaching.